Returns, refunds & cancellations

Last updated 15 October 2026

Cancelling an order

• You can cancel from Orders in the app at any time before the order is shipped.
• Once shipped, it can't be cancelled; you can refuse delivery or request a return after delivery.

Returns and size exchanges

• You can request a return or a size exchange within 7 days of delivery by contacting us on +91 95996 73039 or muntazirmideli1986@gmail.com with your order number.
• Items must be unused, unwashed and in their original condition with tags and packaging.
• If you receive a damaged, defective or wrong item, tell us within 48 hours of delivery with photos and we will replace or refund it at no cost to you.
• We arrange a reverse pickup where available; otherwise we'll share the address to send it back.

Refunds

• Online payments are refunded to the original payment method.
• Refunds are started within 2 business days of a cancellation, or of the returned item passing our quality check, and usually reach you within 5–7 business days after that, depending on your bank.
• Delivery charges (including the same-day delivery fee) are refunded if the item was damaged, defective or wrong, or if a same-day order we confirmed did not reach you the same day.